FAQs 2

What is the status of my order?

Shipping Delivery times

  • Please Allow 5-12 business days for delivery
  • Your tracking number will be sent out 3 days after purchase
  • Tracking information can take up to 48 hours to be updated after the order is shipped
  • Due to covid-19 and holidays there might be slight delays on shipping 
  • but we are working hard to get your order out as fast as possible 
  • You can track your order on are website

Phone & Email Support

  • You can contact us by phone 1-800-359-4016
  • Or email info@1800rich.com

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. And we must receive your item before we issue a refund  To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.